Shipping & Returns
Shipping Policy
Delivery is free for customers and businesses at serviceable addresses in India. RMW pays the courier charges, including Shiprocket charges, so no delivery fee is added at checkout. Delivery availability and estimated timelines depend on your PIN code and order. Provide a complete address and reachable contact number; request changes promptly, as rerouting may not be possible after dispatch.
Orders are subject to stock availability and payment confirmation. RMW will contact you if an issue prevents fulfilment. Tracking details will be shared when available. If delivery is delayed, tracking stops updating, or an order shows delivered but has not arrived, contact RMW for investigation.
Inspect the parcel on arrival. If packaging is visibly damaged or tampered with, note it with the carrier and contact us. Keep the packaging and contents for assessment; accepting delivery does not remove your right to report an issue. Cancellation requests should be made before dispatch. If already dispatched, follow the return process below. Undelivered or cancelled prepaid orders will be reviewed for the applicable refund; any proposed charges will be explained.
Return & Exchange Policy
1. Returnable products
Unless a different policy was clearly disclosed before purchase, request a return of an eligible unused standard product within 7 days of delivery. It must be uninstalled, unmodified and complete, with its invoice, accessories, labels and original packaging where available. Check part numbers, dimensions and vehicle compatibility before installation.
2. Non-returnable and restricted products
Custom-made, specially machined or made-to-order parts may be non-returnable for change of mind only when that restriction was disclosed before purchase. Used, installed, altered or incomplete goods are not eligible for ordinary change-of-mind returns. A non-returnable label does not remove support for goods delivered damaged, defective, incorrect, incomplete or materially different from the description, or any mandatory legal remedy.
3. Damage, defects, wrong or missing items
Contact RMW as soon as you notice an issue, ideally within 48 hours for visible transit damage or shortages. Send your order number, a description and available photos of the item, shipping label and packaging. An unboxing video can help but is not mandatory. Keep all contents and stop using or installing an unsafe or suspect part. Later-discovered defects will be assessed on their facts, applicable warranty and legal rights; the reporting request is not an automatic rejection deadline.
4. Fitment and installation issues
If the supplied part differs from your order or its advertised application, report it for assessment and a suitable remedy. If you selected the wrong part despite an accurate listing, the ordinary unused-product return conditions apply. Damage caused by misuse, incorrect installation, unauthorised modification or normal wear is not a delivery defect. Installation does not by itself disqualify a genuine manufacturing-defect claim. A mechanic’s findings may help establish the cause.
5. How to request and send a return
Use the Contact page or WhatsApp +91 81969 00797 with your order details and reason. RMW will assess the request, explain the proposed resolution and provide collection or return-address instructions. Do not send a parcel to an unconfirmed address. Pack it securely, include the requested order reference and retain tracking or pickup proof. Do not discard an item unless RMW expressly confirms that no return is required.
6. Inspection, replacement and refund
Receipt of a return is followed by verification of the item, completeness and reported issue. RMW will explain the outcome and any refusal, with an opportunity to provide further information. For a confirmed delivery error or qualifying defect, the remedy may be replacement or refund as appropriate and subject to your legal rights. If an agreed replacement is unavailable, an applicable refund will be arranged; a different part or store credit requires your agreement.
7. Costs and refund processing
For confirmed transit damage, wrong goods, shortages or a qualifying defect attributable to RMW’s supply, RMW will bear reasonable approved return and replacement delivery costs. For an accepted change-of-mind or customer-selection return, any customer-paid return freight and treatment of original delivery charges will be disclosed before you proceed. No undisclosed deduction will be applied. Refunds use the original payment method where possible, or another method agreed with you. RMW will confirm the amount and expected processing timeline when approved; bank posting times may vary.
8. Warranty and your rights
A product warranty applies only as stated with that product and does not replace statutory rights. Report a defect even if the ordinary return window has passed so the appropriate warranty or legal remedy can be considered. This policy does not limit mandatory consumer rights. For an unresolved concern, reply with your case and order reference through the Contact page so it can be escalated.