Privacy Policy
Your Information & RMW
This policy explains how Rajindra Mechanical Works (RMW) handles personal information in connection with rajindramechanicalworks.com, customer accounts, product enquiries, orders and support. It applies to information you provide to RMW and information processed through the website. External services have their own privacy notices.
Information you provide may include your name, email, phone number, billing and delivery address, account details, order history, and messages or documents submitted for support. Business orders may include business and tax-invoice details. Share only information relevant to your enquiry or transaction, and provide another person’s details only when authorised.
Website services may also process technical information such as IP address, browser and device details, pages viewed, and cookie or session identifiers. The types collected depend on the features and services you use. Never send passwords, card PINs, CVV codes or OTPs in chat, email or WhatsApp.
How We Use & Protect Information
1. Purposes of processing
RMW uses relevant information to manage accounts, answer product and fitment enquiries, process payments and orders, issue invoices, arrange delivery, handle returns or warranty requests, and resolve complaints. Information may also be used to maintain website functionality, prevent fraud, protect accounts and meet applicable recordkeeping or legal obligations. Where consent is required, it will be requested for the relevant purpose; using this website does not constitute blanket consent to unrelated uses.
2. Marketing choices
If you subscribe to updates, your supplied contact details may be used for the updates you requested. You can unsubscribe using the message’s link or contact RMW to withdraw marketing consent. Order confirmations, delivery updates and responses to support requests are service communications and may still be sent where necessary. Refusing marketing does not prevent you from placing an order.
3. Service providers and disclosures
Relevant information may be shared with providers involved in website hosting, payment processing, delivery, customer communications and support, to the extent needed for their services. This website is hosted on Wix, which processes visitor and customer information through its platform. Review Wix’s privacy notice at wix.com/about/privacy. RMW may also disclose information where required by law or reasonably necessary to address fraud, legal claims or security incidents. This policy does not authorise unrestricted disclosure or sale of customer information.
4. Payments and external communication
Payment details entered at checkout are handled through the payment service shown there. RMW may receive payment status and transaction references needed to reconcile orders and refunds. Review that provider’s privacy notice before payment. When you choose WhatsApp, social media or another external service, its handling of information is governed by its own notice as well. Do not share unnecessary identity documents or sensitive financial information with support.
5. Cookies and preferences
Wix and enabled website services may use cookies or similar technologies for essential functions such as security, sessions and shopping carts. Additional tools, if enabled, may use them for analytics or marketing. Where a cookie preference tool is displayed, use it to manage available choices. You can also control cookies through your browser, although blocking essential cookies may affect website functions. Consent required for optional tracking must be obtained through the applicable consent mechanism; this policy alone is not cookie consent.
6. Storage, retention and security
Wix and other service providers may process information in countries outside India, subject to applicable requirements and their service arrangements. Information should be retained only as needed for the stated purpose, ongoing support, legal recordkeeping or dispute resolution, and deleted or anonymised when no longer required, subject to applicable obligations. RMW uses reasonable safeguards and limits access according to business need. No online system can guarantee absolute security. Contact us promptly if you suspect unauthorised use of your account.
7. Access, correction and privacy requests
Contact RMW to ask what personal information is held about you, request correction or deletion, withdraw relevant consent, or raise a privacy concern. Available rights and exceptions depend on applicable law; information required for legal obligations or unresolved transactions may need to be retained. RMW may ask for proportionate identity verification before acting and will explain any limitation. Do not send a password or OTP to verify a request. Where consent is withdrawn, a service that depends on that information may no longer be available.
8. Children, updates and contact
The store is intended for adults who can enter into a purchase contract. Children should not independently create accounts or submit personal information; a parent or guardian who believes a child has provided information can contact RMW for review. Changes to this policy will be posted on this page; additional notice or consent will be sought where required. For privacy enquiries or complaints, use the Contact page or WhatsApp +91 81969 00797 and state “Privacy request”. If unresolved, ask for escalation and use any complaint route available under applicable law.